Date PostedMay 1, 2023
Expiration dateJuly 25, 2023
Join Frontdoor as Field Manager (100% Remote) in Lansing, Frontdoor is a company that’s on a mission to make home ownership simple at all refer details to know more about role and responsibility.
Post: Field Manager (100% Remote)
Work Location: Lansing, Michigan, United States
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
Manages and evaluates assigned region of the contractor network. Interacts with departments and field sales as well as recruits and educates new quality contractors.
Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.
Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.
Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.
Analyzes data to determine gaps in contractor availability, makes recommendations, builds commitment, and overcomes objections.
Recruits and maintains quality contractors to meet regional goals.
Provides high level business consulting expertise and advice to an assigned contractor network.
Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
Assists in facilitating and managing new company initiatives and projects.
Bachelor’s degree in a related field and/or 4 years’ experience required, or an equivalent combination of education and experience
Ability to maintain confidentiality and work as a team player in a professional manner
Ability and willingness to travel to conduct field visits, including overnight stays
Ability to operate a motor vehicle
Negotiation and sales skills
Excellent written and verbal communication skills
Organizational and time management skills
Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)
Business and financial acumen
Problem solving and decision-making skills
Project management, organization, multi-tasking, and prioritization skills
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Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
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