Data Analyst (100% Remote) in Olympia

Job Description

Join Frontdoor as Data Analyst (100% Remote) in Olympia, Frontdoor is a company that’s on a mission to make home ownership simple at all refer details to know more about role and responsibility.

Post:  Data Analyst (100% Remote)

Work Location:  Olympia, Washington, United States

 Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Responsibilities

Responsible for providing data analysis to recommend actions of a moderately complex nature to improve business processes to management.

Gather, validate, and analyze data, to successfully manage internal performance reporting and messaging for Operations
Analyze lost productivity within our BPO vendors and estimate budgetary impacts
Compile and analyze interval call volume data and lost productivity risks and make short term schedule recommendations to create operational efficiencies
Own agent performance scorecards, published monthly, to assist management with performance management
Track overtime from a productive and budgetary perspective and forecast expected monthly expense and requirements
Present weekly staffing changes and assist in determining staffing needs to meet operational goals
Assist with labor requirement forecasting and make recommendations on the timing of staff additions based on historical behaviors
Perform frequent ad hoc reporting on demand to assist Operations management with decision making

Qualifications

3 years overall data analysis experience with proven experience in SQL, R, PowerBI, Looker or other data management/visualization tools.
Bachelor’s degree in Mathematics, Economics, Computer Science, or similar field.
Ability to mine data, compile and manipulate in multiple systems/programs and analyze results
SQL (Snowflake)
R
Looker
PowerBI
Python
Ability to create effective presentations for management.
Excellent communication skills

Other/State Specific

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is$61,200 for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.

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Job Locations US-CO-Denver | US-TN-Nashville | US-WA-Olympia

ID 2022-2622

Category Information Technology

Type Full Time

Company AHS American Home Shield Corp

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