Date PostedMarch 6, 2023
Expiration dateMay 25, 2023
Join Frontdoor as Customer Service Authorizer COE Representative Work from Home in Nashville, Frontdoor is a company that’s on a mission to make home ownership simple at all refer details to know more about role and responsibility.
Post: Customer Service Authorizer COE Representative Work from Home
Work Location: Nashville, Tennessee, United States
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
Interprets contracts and coverage for all inquiries from customers, technicians, and contractors. Negotiates pricing with contractors when applicable. Informs customers of non-covered claims when applicable. Provides any necessary follow-up. Communicates effectively, utilizing all departments and resources. Answers all authorization customer inquires regarding HVAC systems as well as other system and appliance customer inquiries.
Responsible for authorizing diagnosis and repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.
Provides technical resource knowledge for colleagues.
Handles HVAC authorization customer inquiries as well as other system and appliance customer inquiries
High school diploma or general education degree (GED) required; and/or 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
Knowledge of contract coverage, including systems and appliances
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
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Job Locations US-TN-Nashville
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
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