Incident Response Engineer (Remote) in Phoenix

May 1, 2023
Application ends: July 25, 2023
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Job Overview

Job Description

Join Frontdoor as Incident Response Engineer (Remote) in Phoenix, Frontdoor is a company that’s on a mission to make home ownership simple at all refer details to know more about role and responsibility.


Post:  Incident Response Engineer (Remote)

Work Location:  Phoenix, Arizona, United States


Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit

As an Incident Response Engineer at Frontdoor, you are responsible for learning and participating in the monitoring, identifying, assessing, and aiding in the responding to various information security events in a large and complex environment. The Incident Response Engineer will help monitor the incident process and learn to provide support in the preventive, detective, investigative recommendations, and controls. The candidate must know the basic concepts of system security design, some network/cloud security best practices, and have been exposed to (through personal study, training, or formal education) knowledge of security operations, some frequently used attack vectors and general user behavior analytics. Candidates must have a passion for security and a desire to learn and grow as an individual and team member.


Help Investigate incidents and respond to endpoint, network, and cloud security incidents.
Review, identify, and perform a risk analysis, and respond to security alerts and notifications.
Participate in the review and analysis of IDS/IPS/Firewalls logs and other monitoring systems.
Participate in projects as directed by the Director of InfoSec or CISO.
Learn to develop content to improve detective capabilities in Security Information and Event Management (SIEM) tool.
Help Create playbooks and checklists for knowledge sharing or produce reports of findings and incident summary and postmortem
Learn to perform detection, identification, and reporting of possible network intrusions, anomalous activities, and misuse activities.
Participate in the reviews and analysis of proxy logs, Microsoft Windows and Active Directory logs, AWS, Azure, and GCP logs to identify, contain and eradicate malicious code and ensure recovery from incidents.
Learn to perform comprehensive threat analysis across all critical assets in both the cloud and corporate infrastructure. Create action plans and identify controls that lower the impact and likelihood of threats.


Bachelor’s degree in Engineering, Computer Science, Statistics, or similar field. Candidates with commensurate experience without a formal degree are encouraged
3-5 years of general experience in incident response, cyber investigations, intrusion detection.
Ability to gain experience performing data collection, incident response, forensics, and postmortem reports in both cloud and corporate environments.
Preferred (but not required) Security certifications including – CISA, CIPT, CDPSE
Entry level skills with scripting languages (Python, shell scripting, PowerShell, JavaScript, etc.)
A strong willingness to learn, be mentored and coached.
Continuing education or advanced studies once employed as a part of career development and growth.

Technology & Systems (Familiarty, expertise not required)

AWS, GCP, and Azure cloud infrastructures
Docker, Kubernetes, OPA, Styra
Elastic Search, Splunk, OpsGenie
Zscaler, Sailpoint, OKTA

Programming / Scripting (Familiarty, expertise not required)

Golang (preferable), Python, Bash, C++, Java

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ID 2022-2585

Category Engineering

Type Full Time

Company AHS American Home Shield Corp


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