Date PostedMay 1, 2023
Expiration dateJuly 25, 2023
Join Frontdoor as Senior UX Designer (Remote) in Salem, Frontdoor is a company that’s on a mission to make home ownership simple at all refer details to know more about role and responsibility.
Post: Senior UX Designer (Remote)
Work Location: Salem, Oregon, United States
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
Are you passionate about the opportunity to solve customer challenges through innovative user experience? Join us! The Acquisitions and Renewals team is looking for a Sr. UX Designer to craft experiences that will improve the customer experience and contribute to high-visibility programs that will product designed used by millions of people. This role is the design lead for all Acquisitions and Renewals user experience and will work with a team of UX partners to innovate on behalf of customers.
We are looking for a highly-determined, highly-curious, self-driven, and experienced Sr. UX Designer to lead our design strategy. This person will work collaboratively across product managers, engineers, executive leadership, and a team of UX designers to improve how customers interact with American Home Shield and other solutions offered by FrontDoor. As a Sr. UX Designer, you will drive UX design from early-stage concepts all the way through to final delivery and launch. Candidates should be collaborative, strong communicators, flexible, and able to multi-task across projects.
Create intuitive user experiences that meet the evolving needs of our customers.
Lead the UX from planning and strategy through to execution and going life, with a health balance between thinking big and diving deep.
Manages the UX work queue taking on your own work and delegating to the other UX designers, while proactively engaging stakeholders directly regarding requirements definition and deadlines.
Create user flows, wireframes, prototypes, high fidelity mockups and detailed UI and visual design specifications for web, mobile web and app interfaces.
Promote user testing and working customer backwards by working with research partners and be willing to conduct scrappy user testing on your own, if required.
Contribute to user interface design guidelines and development best practices and standards at FrontDoor.
Mentor up to four UX designers who will be working within your team.
Excellent communication, presentation, and interpersonal skills.
A proven track record of iterative design, working closely with product and engineering to refine UX work.
Expert in design best practices across mobile, web, and platforms.
Ability to drive the design cycle end to end, closing out requirements and managing independently.
Act as an owner, having a bias for action in a sometimes-ambiguous environment.
Ability to take customer problems and translate them into fantastic user solutions.
Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is $129,000 for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.
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Type Full Time
Company AHS American Home Shield Corp
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