Account Manager – Wisconsin in Madison

Job Description

Join Frontdoor as Account Manager – Wisconsin in Madison, Frontdoor is a company that’s on a mission to make home ownership simple at all refer details to know more about role and responsibility.

Post:  Account Manager – Wisconsin

Work Location:  Madison, Wisconsin, United States

 Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com. Position Overview Are you someone who puts customers first and can build and foster relationships? Do you thrive handling key accounts and being on the front lines when it comes to communicating value and ensuring a seamless customer experience? Do you thrive in a fast-paced environment where you seek to drive growth by boosting sales and forging strong relationship with new/existing clients? Frontdoor is looking for an Account Manager to join the Frontdoor Sales team! In this role, you will be responsible for maintaining FTDR’s sales pipeline, developing long-term relationships with a portfolio of clients, and connecting with key business executives and stakeholders. You will identify, analyze and help the team grow in a designated geographic location(s).

Responsibilities

Manages internal resources and projects to support business partner relationships in the Real Estate channel

Works with Regional/Divisional team to highlight specific geographic issues and makes recommendations to resolutions Partners with assigned Business Development Managers (BDM) to ensure adherence to agreements with external partners, including reporting, communication and service levels

Identifies opportunities to improve and implement operational efficiencies to optimize third party relationships and shares best practices with assigned geographic teams and beyond

Identifies business growth opportunities through sales channel and product line expansion and passes them off to the assigned BDM Builds and maintains relationships with local key partners and ensures Frontdoor brands are top-of-mind

Executes training, education, and key marketing and partnership activities

Leverages data/analysis to gain deep understanding of local market, identify opportunities and continually develop and implement strategies/tactics to grow existing business

Partners and helps build business plans and quarterly reviews to present to Senior Leadership

You are a great candidate for this role if you:

Desire to work in a team environment where we leave egos at the door and challenge the status quo

Have firsthand experience in customer service or customer success roles, and experience working with remote sales teams

Can interact with stakeholders at multiple levels and dynamically create and deliver presentations

Understand the dynamics of a “B2B2C” selling/influence process

Are a self-starter, can be transparent and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment

Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement

Are open to new ideas and continually look for new approaches in sales

Understand our core business operations and effectively communicate our unique capabilities and the full value we provide to your designated accounts

Are a visible and vocal role model across the wider business for Frontdoor’s House Rules

Qualifications

At least 5 years of experience in Sales; retail, or complex customer service roles

At least an associate degree in business, or related work experience is required

Analytical and quantitative skills; experience with excel and Microsoft products is required and can report out on strengths/opportunities in each designated account you are assigned to

Efficient in planning and reporting in and outside a CRM Track record of influencing and driving change through diverse stakeholder groups remotely

Ability to work effectively with tight deadlines in a fast-paced environment

Attention to detail and proven ability to manage multiple, competing priorities simultaneously

Demonstrated ability to work in ambiguous situations and across organizational boundaries

Strong interpersonal skills, presentation skills (via zoom or in person) and has the ability to influence over the phone or in person.

Belief in the value of participating in and contributing to a collaborative team environment

Ability to travel to designated geographies in which your accounts are assigned to

Maintains valid driver’s license

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Job Locations US-WI-Madison

ID 2022-2549

Category Sales

Type Full Time

Company AHS American Home Shield Corp

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