Date PostedSeptember 15, 2022
Expiration dateDecember 25, 2022
Join Frontdoor as Training & Development Specialist I in Raleigh, Frontdoor is a company that’s on a mission to make home ownership simple at all refer details to know more about role and responsibility.
Post: Training & Development Specialist I
Work Location: Raleigh, North Carolina, United States
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
As a Training & Development Specialist, you will facilitate virtual instructor-led training of new hires and existing contact center associates. You will record and communicate training activities, learner progress, and attendance. You will also assist with the development and revision of training materials and teach multiple curricula across a variety of business units
Presentinformation using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Facilitatevirtual classroom sessions across multiple time zones (EST, CST, and MST).
Evaluate learner progress through academic assessments, hands on practice, and on-the-job training.
Collaborate with an Instructional Designer to assess, update, and revise training materials.
Participate in work groups to identify knowledge gaps and recommend learning solutions.
Review and analyze records for training programs, including, but not limited to, course evaluations and learner participation, data and trends to recommend program changes.
Keep up with development in learning industry through reading current blogs, articles, professional association membership, and peer learning.
Prepare for upcoming classes by reviewing the course material, creating the class records in the Learning Management System (LMS), coordinating with Talent Acquisition (TA) and Human Resources (HR), and welcoming the learners.
Develop and maintain constructive working relationships with stakeholders, such as Human Resources partners, frontline leaders, and subject-matter experts.
Keep records for each class of attendance, academics, and significant observations.
Effectively communicate classroom performance of learners to the appropriate stakeholders.
Assist with maintaining the knowledgebase by updating resources, flagging inaccuracies, and answering questions.
Provide training support for business initiatives by providing train-the-trainer sessions and coaching agents.
May serve as a mentor for other trainers, providing developmental feedback through observations and peer learning.
May certify other trainers to facilitate curricula through observation and assessment, using provided materials.
May travel as needed.
Bachelor’s degree in Adult Education or equivalent area of study, supplemented by three (3) years of training and development experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Dedicated workspace, free from auditory and visual distractions.
High-speed internet access, sufficient for quality video conferencing.
Knowledge of training strategies and principles, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects.
Classroom management skills including organization, time management, recognizing learner accomplishments, and correcting inappropriate behavior.
Emotional intelligence: The ability to perceive the emotional state of individuals and groups; the ability to modify one’s own verbal and non-verbal mannerisms to engage and build trust.
Proficiency with virtual classroom software such as Zoom, Microsoft applications such as SharePoint, Word, Excel, PowerPoint, Outlook, and Teams.
Professional written communication skills. The ability to communicate with both senior business leaders and associates.
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Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
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