Systems Support Specialist in Denver

Job Description

Join Frontdoor as Systems Support Specialist in Denver, Frontdoor is a company that’s on a mission to make home ownership simple at all refer details to know more about role and responsibility.

Post:  Systems Support Specialist

Work Location:  Denver, Colorado, United States

 Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

The Systems Support Specialist will be supporting centers across the network with daily projects and activities as directed. Responsibilities include maintenance of IT equipment throughout the environment, managing multiple customer requests simultaneously including troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers, MACs and other end user devices. The position will also require supporting of multiple locations remotely. This position reports directly to the IT Manager of Application Support.

Responsibilities

High attention to detail to support users with technical issues over the phone and email while providing exceptional customer service.
Follow standard Deskside operating procedures; accurately update tickets using the defined tracking software and processes
Ability to utilize the applications for Microsoft Office for support, reporting and documentation
Work well with other members across the business to escalate or resolve tickets as quickly as possible
Take responsibility of issues from start through to a successful resolution
Exercise professionalism when working in our dynamic, fast paced environment
Take ownership of your work with limited supervision
Provide moderately complex technical support for end users
Lead installation, configuration, and maintenance efforts related to computer operating systems with an emphasis on macOS
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.
Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Qualifications

Associate degree in computer science and 3-5 years’ work experience in the specialty area or an equivalent combination of education and experience, required
Experience troubleshooting integrated and interdependent computer systems with an emphasis on macOS
Ability to prioritize work priorities based on department and production objectives
Excellent written and verbal communication skills
Ability to work and make decisions independently in a fast-paced environm

Other/State Specific

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is $30 hr for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.

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Job Locations US-CO-Denver

ID 2021-2456

Category Information Technology

Type Full Time

Company AHS American Home Shield Corp

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